Dgames Com's Terms & Conditions — Clear, Simple & in Bengali

The rules and terms described on this page apply to all services provided by dgames com (the "Platform"). dgames com is an online gaming and Sports Betting platform operating under an international licence. These terms apply in both English and Bengali — in the event of any ambiguity, the English version shall be considered authoritative.

"We", "us", and "dgames com" refer to the entity that operates the platform. "You", "user", and "member" refer to any registered or unregistered visitor.

• These terms may be updated from time to time. Any changes will be announced on the platform.
• The Privacy Policy and Responsible Gaming Policy are incorporated into and form part of these terms.
• Violating the terms of any section may result in account suspension or other necessary action.

To create an account on dgames com, you must provide accurate and truthful information. Registering with false details is considered a violation of these terms and may result in account suspension.

• Only one account per person is permitted. Holding multiple accounts under the same identity is strictly prohibited.
• If multiple accounts are found sharing the same device, IP address, or payment method, all associated accounts may be terminated.
• The name provided at registration must match the name on your payment method (bKash/Nagad).
• Your account login credentials (password) must not be shared with anyone. The account holder is responsible for all activity that takes place on their account.
• Transferring or selling your account is strictly prohibited.

Dgames com is strictly for adults. No one under the age of 18 is permitted to use this platform. By registering, you confirm that you are 18 years of age or older.

• A national ID card or birth certificate may be requested at any time for age verification purposes.
• If an underage account is discovered, all balances associated with that account will be forfeited.
• Using the platform from any country or region where online gaming is prohibited by law is not permitted. This responsibility rests entirely with the user.
• Dgames com reserves the right to decline any registration at any time without providing a reason.

Deposits at dgames com can be made via bKash, Nagad, Rocket, and bank transfer. The minimum deposit amount is ৳100. Maximum deposit limits vary by payment method and can be viewed after logging in to the platform.

• Deposited funds may only be used for gaming and betting purposes.
• The minimum withdrawal amount is ৳500.
• Withdrawal requests are typically processed within 15 minutes to 4 hours.
• For withdrawals, the name on your registered account must match the name on your payment account.
• To withdraw winnings earned from a bonus, the applicable wagering requirements must be met.
• Dgames com reserves the right to carry out additional verification for unusual transactions, which may extend withdrawal processing times.

Dgames com regularly offers welcome bonuses, reload bonuses, free bets, and cashback promotions. Each bonus has its own terms and conditions, which are detailed on the promotions page.

• To withdraw a bonus, you must meet the specified wagering requirements, which are generally between 5x and 30x.
• Bonuses apply to one account only — if the same person claims bonuses through multiple accounts, all bonuses will be forfeited.
• Bonuses must be claimed within a specified timeframe — any unclaimed bonus will be automatically cancelled upon expiry.
• Bonus funds must be wagered at qualifying odds above the minimum bet threshold — generally a minimum of 1.5 odds.
• Free bets generally cannot be converted to cash directly, but any winnings from them will be credited to your wallet as real funds.
• Dgames com reserves the right to modify or cancel any bonus program at any time.

All Sports Betting and e-sports betting on dgames com is subject to the rules in this section. Once a bet is confirmed, it cannot be changed or cancelled — except where a cash-out option is available.

• Minimum bet amounts may vary depending on the market and event.
• Dgames com reserves the right to void any bet placed at erroneous or mispriced odds.
• Any account found to have placed bets using match-fixing or any other unlawful advantage will be terminated.
• If your internet connection drops during in-play betting, any bets already confirmed will remain valid.
• If a match is postponed or abandoned, the outcome will be determined in accordance with dgames com's own rules.
• If one selection in an accumulator bet is voided, that leg will be removed and the remaining bet will stand.

All casino games, slots, and live game outcomes on dgames com are determined by RNG (Random Number Generator) technology, which is regularly audited by independent third-party reviewers.

• If a technical fault occurs during a game, that round will be voided and all bets will be refunded.
• Game rules and paytables are available within each game — please read them before you play.
• In Live Casino games, the dealer's decision is final. Any objections to a dealer ruling must be raised with support within the specified timeframe.
• Any winnings obtained by exploiting a bug or software error in a game will be voided.

Dgames com actively works to prevent money laundering and fraud. To this end, we follow a KYC (Know Your Customer) process.

• Identity verification may be required before processing large withdrawal amounts.
• A clear photo of your national ID or passport, along with proof of address, may be requested.
• Withdrawals may be held until KYC verification is complete.
• If suspicious activity is detected, the account may be temporarily frozen pending investigation, after which a final decision will be made.
• All your data is protected with SSL 256-bit encryption.

Dgames com believes gaming should be a source of entertainment, not a compulsion. That is why we offer a range of tools to help you manage your gaming habits.

• Deposit Limit — Set your own maximum daily, weekly, or monthly deposit cap.
• Cool-Off Period — take a break from gaming for a set period of time.
• Self-Exclusion — close your account temporarily or permanently at any time.
• If you're struggling with a gaming problem, contact our support team or Responsible Gaming View Page.

You can request to close your dgames com account at any time by contacting support. Please withdraw any pending balance before closing your account.

Dgames com reserves the right to suspend or terminate accounts for the following reasons:

• Registering with false or inaccurate information.
• Creating multiple accounts.
• Bonus abuse or collusion.
• Suspected fraudulent transactions or money laundering.
• Violating platform rules or causing harm to other users.

If you have a dispute regarding any bet or transaction, please contact dgames com first via live support or email. We typically provide an initial response within 24 hours.

• When submitting a complaint, please include the relevant date, time, transaction ID, or bet ID.
• If you are not satisfied with the support team's resolution, you have the option to appeal to the licensing authority.
• In the event of a dispute, dgames com's server records will be considered the final and definitive evidence.

Dgames com reserves the right to modify these terms and conditions, in whole or in part, at any time. Any changes will be communicated via a notification on the platform's homepage or by email. Continued use of the platform following any such changes will be deemed acceptance of the updated terms.

The date of the last update is shown at the top of this page. We recommend checking back regularly.