Dgames Com's Privacy Policy — Your Data, Your Rights

This Privacy Policy governs the data processing relationship between dgames com ("Platform", "we", "us") and all its users ("you", "member"). By registering on dgames com or using any of its services, you are deemed to have accepted this policy.

This policy has been developed in accordance with international data protection standards, with particular reference to GDPR principles. It is written with Bangladeshi users in mind, so every member can genuinely understand what is being done with their data.

• This policy applies to the dgames com website, mobile site, and all digital services.
• Links to third-party sites are governed by those sites' own policies — dgames com bears no responsibility for them.
• If You Have Any Questions support@dgamescom.comto get in touch.

Dgames com collects only the data that is genuinely necessary to provide its services. We do not ask for information we do not need.

Dgames com uses your data only for specific, defined purposes. Any use of your data must be stated here before it takes place.

• Account management: Confirming registration, verifying login, and managing sessions.
• Transaction processing: Processing deposits and withdrawals and maintaining transaction history.
• Security: Preventing fraud, money laundering, and account hacking.
• Support: To respond accurately to your complaints or questions.
• Analytics: To improve the platform experience using aggregated, non-personally identifiable data.
• Promotion: With your consent, we may keep you informed about relevant offers and bonuses.
• Legal Obligation: Complying with regulatory authority directives.

Dgames com shares your data with third parties only on a very limited basis. The following outlines exactly when and with whom your data may be shared:

• Payment providers (bKash, Nagad, Rocket): Only the information necessary to process a transaction is shared. These institutions operate under their own privacy policies.
• Game Providers (Evolution, Pragmatic Play, etc.): Session tokens required for managing game sessions only — no personal data is involved.
• Law Enforcement: Only the minimum necessary information is disclosed when required by a court order or valid legal directive.
• Licensing Authority: Specific data required for regulatory compliance purposes.
• KYC Verification Services: In some cases, shared with a trusted verification partner for identity confirmation purposes.

Your information is not shared with any parties beyond those mentioned above. Any third parties who do receive your data are bound by data protection clauses under their agreement with dgames com.

Dgames com uses multiple layers of security to protect your data. This isn't just a promise — it's a technical reality.

• SSL 256-Bit Encryption: All communication between your browser and our servers is encrypted — the same standard of protection used in the banking sector.
• Firewall & DDoS Protection: Advanced firewall systems to protect against server-level attacks.
• Data Encryption: Sensitive data (passwords and payment information) is stored encrypted in our database.
• 24/7 Security Monitoring: An automated system for detecting unusual activity.
• Restricted Access: Only staff members who require access are permitted to view specific data.
• Regular Security Audits: Regular security audits conducted by independent third-party experts.

Dgames com uses cookies on its website — these are small files stored in your browser that help improve your experience on the site.

You can disable cookies through your browser settings. However, turning off essential cookies may prevent certain key features — including login — from working properly.

Dgames com does not retain any information longer than necessary. How long data is kept depends on the purpose for which it was collected.

• Account Information: For the duration your account is active, and for 5 years after closure (as required by law).
• Transaction Records: 7 years — as required under anti-money laundering laws.
• KYC documents: 5 years after account closure.
• Betting/gaming history: 3 years — retained for dispute resolution purposes.
• Support conversations: 2 years.
• Log files (IP, device): 90 days.

Once the retention period expires, your data is securely deleted or anonymized so it can no longer be traced back to you.

You have specific rights regarding your personal data at dgames com. You can exercise these rights by contacting our support team.

Dgames com strictly does not serve anyone under the age of 18 and does not knowingly collect their data. Age 18+ verification is part of the registration process.

• If an underage account is detected, it is immediately closed and all associated data is deleted.
• If a parent or guardian believes their minor child has created an account, please contact support immediately.
• Dgames com reserves the right to verify the account of any user suspected of being underage at any time.

Dgames com may update this Privacy Policy from time to time. When changes are made, the "Last Updated" date on this page will be revised, and for significant changes, a notification will be sent to your registered mobile number or email address.

Continued use of the platform after any changes have been made will be taken as acceptance of the updated policy. We recommend checking this page regularly.

If you have any questions or concerns about our Privacy Policy, send them directly to support@dgamescom.comWrite to us at . We respond in English and take every query seriously.